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Returns Policy


We want you to be pleased with your purchase, but if for any reason you are not then you can return it for exchange or refund within 14 days, as long as it is unused and in its original packaging.


If you require a product exchange, please inform us that you wish to send the goods back and provide details of alternative preferred products. Replacement goods will be despatched as soon as the original goods have been received and checked. The card account on which the order was originally made will be credited or debited to the value of any difference in price, and subject to a deduction to cover refurbishment costs if returned goods are found to be unfit for resale. We will also inform you of any additional shipping charges depending on the size and weight of the exchange goods.


To request a refund, you must notify us (in writing, by telephone or by email) within seven days of receiving the item. Refunds will be credited to the card account with which the order was originally made, but only when returned goods have been received and checked by our warehouse, to ensure that all items are in a new and re-sellable condition. If returned goods are found to be unfit for resale, a deduction will be made from any refund to cover refurbishment and repackaging costs. (Any software included free with a product must not have been used and remain sealed. If software has been opened, a product will no longer be considered ‘new’ and your refund claim will be void). Note that only the value of the returned goods will be refunded - original shipping costs will not be refunded.


Goods can be returned as follows:


Return the product to us in person (from Monday to Friday, 10.30-5.30pm) or send it to us by post or courier. You must include your receipt with the item. The relevant items must be packaged securely and sent so that we receive them within seven working days of notice of cancellation. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the item to us unless we either delivered it to you in error or if it was received in a damaged or defective condition.


You must notify us of your intention to return goods by phone on 01483 721100 or by email at dandpc@hotmail.co.uk. We may arrange for collection of the item from your residence at your cost.


Your product must be complete, unused and in "as new" condition (e.g. if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded videotapes and DVDs must be sealed. Any free gifts received with the product must also be returned.


Some items cannot be returned for hygiene reasons. Microphones, any in-ear earphones, or in-ear monitors, and any other items that touch your mouth, your nose, or inner ear cannot be returned once opened, due to health laws. Special order goods (e.g. ordered to your specification) cannot be returned, exchanged or refunded.


Return of Faulty Goods 


Most products are guaranteed by the manufacturer against faulty materials or workmanship for twelve months or longer. However, this does not include products such as sticks, heads and cymbals.


Manufacturers of sticks, heads and cymbals issue a three month replacement “good will gesture” subject to investigation (cymbals are twelve months).


The results of an investigation by the manufacturer will be used to establish if breakages and failures are due to use beyond normal wear and tear. On completion of the manufacturer’s investigation, and if the product is found to have had a manufacturing fault, a replacement will be issued to the Drums and Percussion Centre. While it is always at the manufacturer's discretion, we will act as their agents to seek a repair or replacement as soon as possible.


In the event that a fault occurs within 28 days of delivery, an exchange or refund may be offered. After 28 days any faulty products will be handled in line with individual manufacturer’s regular warranty procedures and will not automatically qualify for a refund. In such circumstances an alternative product (or products) may be offered up to the value of the original sale value.


After 28 days and in all cases, the Drums and Percussion Centre will not be liable for any postage costs incurred by the customer for collection of faulty goods or delivery of replacement goods. If an item does develop a fault after 28 days we can arrange collection at cost to the customer of £15 for any single item up to 30kg. Please call for costs on larger items.


In all cases the Drums and Percussion Centre must be informed of a fault in writing before returning any item. We will then contact you to arrange collection of the faulty goods and issue a returns number.


Please note that this policy is invalidated if the goods are not in original condition or if the fault is due to alterations or misuse by the customer. In all cases any goods returned must be accompanied with purchase sales receipt / invoice.